(Almost) everything a small business owner needs to know about Human Resources. This will be an interactive training with attendee participation and real-life problem solving. There will be ample time for you to ask questions. TOPICS TO BE COVERED: * Effective Interviewing: Halos & Horns * Reward & Records: Keeping it Positive * Performance Improvement: Essential Points to Document * Complaint Investigations: Sorting Through the Facts and Accusations * The ABC's of HR: ADAA, FMLA, FLSA and EEOC PRESENTER: Bob Schubert, SPHR; SHRM-SCP